BFBS Multi-Room – Viewer Procedures

If you already have DTH installed in your living room, but would also like it in your bedroom, with the facility to watch different channels in different rooms, this is how you do it…

Click here for Cyprus instructions

BFBS Germany Multi-Room - Viewer Procesures

Firstly, you need to establish whether you are a satellite viewer or a cable viewer. If you use a viewing card you are a satellite viewer. If you do not use a viewing card you are a cable viewer.

DTH is only available to the BFG entitled audience and can only be received in accommodation which has been installed with a DTH outlet by the recognised contractor, HCM. All works will be carried out by HCM. If there is not already an existing 1st socket at the premises, an installation will not be carried out. If you’re living in a hiring, please check with your housing officer before requesting a second outlet.

Satellite Viewers

You can call the HCM Helpline on 0209 999 1699 to request a second outlet. This will normally be €200, paid in cash by the customer to the contractor at the time of installation. In exceptional cases, the cost may be higher, in which case HCM will provide a quotation.
If you want a third outlet in another room, you can request an additional quote at the time of installation.
You can purchase a suitable receiver from the nearest SSVC Retail outlet. Satellite receivers will be available for approximately €140.
The SSVC Retail outlet will issue you with a second card, at a cost of €20. Note that the charge for the card is an administrative charge and does not transfer ownership of the card. The card must be returned when you leave the quarter. SSVC Retail will have a record of where second BFBS outlets have been installed, and will not issue a second card if you do not have a second BFBS outlet.
If you have any problems, call the Helpline, as for your first outlet. The Helpline number is +44 (0) 1494 878100. In the case of the second outlet, the box you have purchased will be your property, with a one-year warranty. If there is a problem with the outlet, a repair will be arranged.

Cable Viewers

You can call the Helpline 0209 999 1699 to request a second outlet. This will normally be €200, paid in cash by the customer to the contractor at the time of installation.
You can purchase a suitable receiver from the nearest SSVC Retail outlet. Cable receivers can be bought for approximately €75.
If you have any problems, call the Helpline, as for your first outlet. The Helpline number is 0209 999 1699. In the case of the second outlet, the box you have purchased will be your property, with a one-year warranty. If there is a problem with the outlet, a repair will be arranged.

BFBS Cyprus Multi-Room – Viewer Procedures

Call Redmax Technologies Ltd. on 22 399595 (office hours Mon-Fri 0800-2200, Sat 0900-1800) to arrange the installation of a second outlet. Redmax will carry out the work, and supply the box and card for a total cost of €372 . (installation + box + card = € 188 + € 161 + €23 ). This is payable in cash to Redmax at the time of installation.
You will need to give details of name, rank, address and service number in order for your card to be enabled. Note that the charge for the card is an administrative charge and does not transfer ownership of the card. The card must be returned when you leave the quarter. BFBS will have a record of where second BFBS outlets have been installed, and will not issue a second card if you do not have a second BFBS outlet.
If you want a third outlet in another room, this can be arranged for a further €68. If another box and card are required, these can also be supplied for €184 (€161 for the satellite receiver + €23 for the card).
You will need to sign a Customer Contract to acknowledge the conditions of this installation. This will be supplied and retained by Redmax, and is to be signed at the time of installation.
For any faults call the Helpline on +44 1494 878100. Any problems with outlet will be covered by the ongoing maintenance contract. The receiver will be covered by a 1 year warranty, after which any repairs will have to be paid for by the customer.

Conditions

DTH is only available to the entitled audience and can only be received in SFA accommodation which has already been installed with a BFBS DTH outlet by the recognised contractor, Redmax Technologies Ltd. All works to install further outlets will be carried out by Redmax. If there is not already an existing 1st socket at the premises, an installation will not be carried out. If you’re living in a hiring, please check with your housing officer before requesting a second outlet.